Reference

How memo4d Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process your DANA, OVO, or GoPay transactions, and keep your access secure.

Account Data ProtectedDANA, OVO, GoPay Transactions CoveredYour Data Rights ExplainedNo Third-Party Sale of Your InfoContact Us Anytime
memo4d How memo4d Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

Live Chat Support Open the live chat window from your account dashboard. Our Indonesia support team handles privacy questions and data requests around the clock, seven days a week.
Email Privacy Request Send your data access or deletion request by email. Include your registered account ID so we can locate your records and respond within the timeframe required by applicable rules.
Account Help Centre The help centre inside your account covers wallet verification steps, session data queries, and how to update the personal details linked to your DANA, OVO, or GoPay wallet.
DATA HANDLING STANDARDS

How We Keep Your Account Data Secure

Cookie Use on This Site

We use session cookies to keep you logged in and functional cookies to remember your wallet preference between visits. No tracking cookies are placed for external advertising networks.

Account Security Practices

Every login is verified through a one-time code sent to your registered mobile number. If our system detects a sign-in from an unfamiliar device or IP, access is held until you confirm identity.

Data Retention and Deletion

We keep your account records for as long as your account is active and as required by local law. Once you request deletion and your account is closed, personal data is removed from active systems promptly.

Requesting Your Data or Changes

You can ask for a full copy of the data we hold, request corrections to inaccurate details, or ask us to restrict how we use your information. Contact us through live chat or email with your account ID.

Common Questions About Your Privacy on memo4d

These are the questions we hear most often about how your personal data is handled. If something is not covered here, reach our support team directly through your account dashboard.

We collect your name, email, and mobile number at registration. When you transact via DANA, OVO, or GoPay, we log the wallet reference and transaction ID needed to process and verify that payment.

No. We never store your e-wallet PIN, password, or full card number. Payment authentication happens inside your own wallet app, and only the transaction reference reaches our system.

Yes. Send a data access request through live chat or by email with your account ID. We will compile and share a summary of the personal data we hold, in line with applicable local law.

We share data only with the payment processors required to complete your DANA, OVO, or GoPay transaction. We do not sell, rent, or pass your data to advertisers or unrelated third parties.

Close your account through the settings page, then submit a deletion request via email or live chat. We remove personal data from active systems once the account closure is confirmed and any legal retention period has passed.

We use session and functional cookies only — no external ad trackers. You can adjust cookie preferences in your browser settings, though turning off session cookies may affect how your account login works.