Reference

Our Legal Terms and What They Cover

memo4d operates under a defined set of terms that govern how your account, your data, and your transactions are handled. Access to our lobby — including slots, live tables, and sportsbook — depends on local law and is available only where eligible regions permit.

Account TermsData & PrivacyDANA · OVO · GoPay CoverageJurisdiction-Dependent AccessContact & Dispute Paths
memo4d Our Legal Terms and What They Cover
CONTACT CHANNELS

How to Reach Us on Legal Matters

If you have a question about our terms, need to dispute a transaction, or want to update the data we hold on your account, our support team handles these requests directly. Players in Bekasi and across Indonesia can reach us through the channels below — responses on account and policy matters are handled as a priority.

Live Chat Open the chat widget from your account page. Our team handles legal queries, account disputes, and policy clarification requests during active support hours.
Email Support Send detailed legal or account inquiries to our support address. Email is the right path for data requests, formal disputes, and documented correspondence about your account terms.
Account Help Centre The help centre covers common policy questions — wallet verification steps, data handling, account closure, and how to request a copy of your stored account information.
DATA & SECURITY

How We Protect and Manage Your Account Data

Your account security and the data attached to it are handled with consistent practices across every session. Here is what we do and how you can act on your rights.

Data Retention

We retain account data for as long as your account is active and as required by the applicable jurisdiction. You may request a summary of stored data via email support at any time.

Cookie Policy

Our platform uses session and analytics cookies to keep your account logged in and to measure page performance. You can manage cookie preferences through your browser settings without closing your account.

Account Security

Account access is protected by OTP verification at login. If you notice unusual activity — especially on your linked DANA, OVO, or GoPay wallet — contact support immediately to freeze the account.

Requesting Changes

To correct, update, or delete personal data we hold, send a written request through email support. We process verified data-change requests in line with the applicable regional legal timeline.

Answers to Common Legal and Policy Questions

These are the questions we hear most often about account rights, data handling, and how our terms work in practice.

These terms apply to any account holder on memo4d in an eligible region where access is permitted under local law. If local law prohibits participation, these terms do not grant you any right to use the platform.

Yes. Send a data-access request to our email support channel with your registered account details. We will compile and return a summary of your stored data within the timeline required by your regional rules.

Wallet identifiers linked to your account are retained only as long as required by applicable jurisdiction rules, then removed. You can ask support for the specific retention period that applies to your region.

We notify account holders via the registered contact method when material policy changes occur. Continuing to use your account after that notification means you accept the updated terms.

Open a dispute through live chat or email support, referencing the transaction ID shown in your account history. Include the e-wallet — DANA, OVO, or GoPay — and the amount and date of the transaction in question.

Yes. Jurisdiction-specific rules overlay these general terms. Access, eligible services, and your specific rights under data and payments law all depend on the legal framework of your region.